About Us
Discover Our World - your ultimate destination for all things amazing! Whether you’re looking for the latest gadgets, trendy fashion, home essentials, or unique gifts, we’ve got you covered. Our store is a one-stop shop designed to meet all your needs, bringing together diverse products from across the market in one place. Based in London, we proudly ship our products worldwide.
Our Commitment to You - our mission is simple: to offer high-quality and diverse products at competitive prices while creating an unparalleled shopping experience. Additionally, our mission is to deliver products to you as quickly as possible and with the highest quality. We strive to become the trusted platform for customers seeking convenience, variety, and exceptional service. By continuously updating our catalog and curating the best items from around the world, we aim to bring joy and value to your everyday life.
The Future We Envision - Our vision is to build a future where shopping transforms into a simple, enjoyable, and meaningful experience. We aim to go beyond the boundaries of e-commerce, creating a community of loyal and satisfied customers who not only trust us but are inspired by our services and products. By leveraging innovative technologies and focusing on sustainability, we aspire to turn shopping from a daily necessity into an extraordinary experience. With a clear vision and strong determination, we are committed to ensuring that every customer leaves our store with a smile of satisfaction.
Your Journey, Our Honor - At the heart of our business is you—our valued customer. We’re not just here to sell products; we’re here to help you achieve your goals, fulfill your dreams, and make your life easier. Whether you’re upgrading your lifestyle, finding the perfect gift, or simply exploring something new, we’re honored to be part of your journey.
From all of us at [Your Store Name], thank you for choosing us. Here’s to a future filled with great discoveries, amazing deals, and countless joyful moments. Together, we’re creating more than just a store; we’re building a better shopping experience for everyone.
Welcome to the family, and happy shopping!
GenNest
+44 07950788517
support@genstore20.com
2 Dingle, Leighton Buzzard,
United Kingdom, LU73JL
Shipping
What should I do if the product is lost or stolen?
You can request redelivery for $15 or ask for a refund, but within 7 days.
What happens if the address is incorrect?
The address in the Genstore system is authoritative. No refund can be claimed unless you prove the customer didn’t receive the item
What if the product is damaged or defective?
You can request a full refund or reshipment within 7 days, with proof of damage.
How long does it take for a refund to be processed?
Refunds take about 7 business days to process.
return policy
What is the return policy?
You have 30 days to request a return after receiving your item.
How do exchanges work?
To exchange, return the item and then make a new purchase for the item you want.
How long does it take to get a refund?
Refunds are processed within 10 business days after your return is approved. It may take longer depending on your bank or payment method.
Are there any items that cannot be returned?
Perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.