Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mortezagharisaadati@gmail.com. Please note that returns will need to be sent to the following address: [
2 Dingle, Leighton Buzzard,
United Kingdom, LU73JL
]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mortezagharisaadati@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mortezagharisaadati@gmail.com.
Shipping
What should I do if the product is lost or stolen?
You can request redelivery for $15 or ask for a refund, but within 7 days.
What happens if the address is incorrect?
The address in the Genstore system is authoritative. No refund can be claimed unless you prove the customer didn’t receive the item
What if the product is damaged or defective?
You can request a full refund or reshipment within 7 days, with proof of damage.
How long does it take for a refund to be processed?
Refunds take about 7 business days to process.
return policy
What is the return policy?
You have 30 days to request a return after receiving your item.
How do exchanges work?
To exchange, return the item and then make a new purchase for the item you want.
How long does it take to get a refund?
Refunds are processed within 10 business days after your return is approved. It may take longer depending on your bank or payment method.
Are there any items that cannot be returned?
Perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.